If at any time you have a question or concern, please do not hesitate to contact us!  We strive to work on a "No surprise is the best surprise" theory.  Surprises on your special day should be of the Good surprise nature!!!  Communication with all of your vendors is important to make your day all that you have dreamed of.  We encourage your questions!!    

Following are some of the most commonly asked questions.   If your question is not on the list or if you need clarification, please contact us.

When should I reserve my date?

It is always hard to predict what dates will fill the fastest.  With the quantity of staff we employ, we are able to cater multiple functions in a day.  We do suggest that you reserve your date as soon as you have decided to utilize our services.

How do I reserve my date?

We can "Pencil" you in for a date for seven (7) days.  After that time, the date becomes open again.  To reserve your date, you need to make a $200.00 down payment.  You may mail a check, present payment in person or simply call us with a credit card number.

Do You provide tastings?

Yes we do, we have a schedule of group tastings available, please contact us for a schedule.   We do not do individual tastings, we feel that you cannot get the true "taste" when we have to modify our recipes to serve one or two people versus serving a larger group.    We want to present you with the most accurate tasting experience!!

Is my down payment refundable if I cancel?

All down payments are NON refundable.  We are sorry, but we cannot make exceptions.  In receiving your down payment, we may have had to decline other events for that date.  The down payment is buying you a "date".

Is my down payment transferrable?

In some cases we may allow for your down payment to be transferrable.   Down payments are only transferrable on an event in similar size and/or dollar amount.  Please contact us to discuss.

When is my final guest count due?

Final guest count is due ten (10) days prior to your event, and is not subject to reduction.   Please give us the breakdown of number of adults and children when supplying us with your guest count.

Do I need to include vendors into our final guest count?

Typically vendors find their way into the kitchen for a meal and we gladly feed them.  However, in certain situations, you may want to include them into the count, such as with sit down dinners, or if they will be seated with guests or if there is a large number of vendors such as bands.  Please contact us with any questions.

When do final arrangements have to be made?

Final menus, times and services requested are required a minimum of four weeks prior to your event.  

When is final payment required?

Final payment is due 72 hours prior to your event.  Final payment can be made by check, cash or major credit card.  For security reasons, we cannot accept credit card numbers over the telephone for final payment that exceeds a balance of $500.00.  We do require the card be present for your transaction.    Late payments may be subject to a late transaction fee.

Do we get to keep our leftover food?

YES!!!  When you sign your catering contract, you are agreeing to accept all responsibility for leftover foods in your possession after our staff leaves your event.  It is your responsibility to provide proper storage and proper temperatures of these foods.   We do bring containers to pack these food for you.  Any food items not deemed suitable or not in safe temperature ranges will not be left, but will be disposed of.   

Can we offer more than one entree selection with a sit down style dinner?  Yes, you can.  However, we always recommend serving one entree or an entree combo plate for faster service.   Please call to discuss further.

Are Beverages included?

Unless otherwise noted we do not include beverages.  Every reception is different and to be as fair as possible in our pricing, we haved elected to keep all beverages ala carte.  

Is there a children's menu?

Yes, there is, with a minimum of 25 children.   Otherwise, a childrens discount of 25% is offered for kids under 12 on the regular menu.

Why are so many things priced seperately on your menu?

Since every wedding is different, it is hard to come up with a common price.  Seperate pricing does help you to stay within your budget.  Why pay for items and services you may not want or need?  If at any time you would like an estimate, please contact us.  

What is the minimum number of guests?

When ordering from this menu,there is a minimum of 75 guests for local events,  out  of area events may require a larger guest minimum.   Delivery fee's for out of area events, may apply, please call for details.

Do you charge a service fee?

Typically not, unless service is requested for a longer than normal amount of time.  Our service charges are built into the price.

What happens if more people "show up" for our reception?

While we guarantee food for the number that you have given us, our portions are large and should accomidate a couple of extra guests.   If you have a large number of people who have not sent in a RSVP, you may wish to make contact with them to avoid possible situations.

Do you charge a fee if I am paying by credit card?

No, charging a fee to accept credit cards breaks the agreement made with ours and most, credit card processing companys.

Do we tip your staff?

For your convience,

A minimum Gratuity will automatically be added into your final invoice based on level of service

Buffet style/china   12%

Buffet style/standard or disposable tableservice   10%

Sit down or family style service   15%

Additional gratuity for outstanding service is always appreciated by our service staff

Do you charge a Venue Surcharge?

Several venues do require the caterer to pay 10%-25% of the client invoice as a surcharge for utilizing their venue.  Unless we have an agreement with the venue, we are left with no choice but to pass these charges along on your invoice.   If you are in question as to whether your venue charges caterers this usage fee, please contact us.  

Can we use the china/dishware that our venue owns?

Yes, you are welcome to do so!   We will work to quote you a special price utilizing  the venue tableware.   There are stll some costs involved in setting, clearing and handling this dishware.

Can we bring in some of our own food?

Absolutely!  We ask that you assign someone to be responsible for the heating (if needed), and the setting up of your food items.  Chafing dishes and serving utensils are available for rental should you need them for your food items.

Can I make an appointment?

Yes!!   We encourage appointments when possible to discuss your special day!    Day and Evening appointments are available.   Weekend appointments are limited due to the nature of our business.