If at any time you have a question or concern, please do not hesitate to contact us!  We strive to work on a "No surprise is the best surprise" theory.  Surprises on your special day should be of the Good surprise nature!!!  Communication with all of your vendors is important to make your day all that you have dreamed of.  We encourage your questions!!    

Following are some of the most commonly asked questions.   If your question is not on the list or if you need clarification, please contact us.

When should I reserve my date?

It is always hard to predict what dates will fill the fastest.  With the quantity of staff we employ, we are able to cater multiple functions in a day.  We do suggest that you reserve your date as soon as you have decided to utilize our services.

How do I reserve my date?

We can "Pencil" you in for a date for seven (7) days.  After that time, the date becomes open again.  To reserve your date, you need to make a $200.00 down payment.  You may mail a check, present payment in person or simply call us with a credit card number.

Is my down payment refundable if I cancel?

All down payments are NON refundable.  We are sorry, but we cannot make exceptions.  In receiving your down payment, we may have had to decline other events for that date.  The down payment is buying you a "date".

Is my down payment transferrable?

In some cases we may allow for your down payment to be transferrable.   Down payments are only transferrable on an event in similar size and/or dollar amount.  Please contact us to discuss.

When is my final guest count due?

Final guest count is due ten (10) days prior to your event, and is not subject to reduction.   Please give us the breakdown of number of adults and children when supplying us with your guest count.

Do I need to include vendors into our final guest count?

Typically vendors find their way into the kitchen for a meal and we gladly feed them.  However, in certain situations, you may want to include them into the count, such as with sit down dinners, or if they will be seated with guests or if there is a large number of vendors such as bands.  Please contact us with any questions.

When do final arrangements have to be made?

Final menus, times and services requested are required a minimum of four weeks prior to your event.  

When is final payment required?

Final payment is due 72 hours prior to your event.  Final payment can be made by check, cash or major credit card.  For security reasons, we cannot accept credit card numbers over the telephone for final payment that exceeds a balance of $500.00.  We do require the card be present for your transaction.

Do we get to keep our leftover food?

YES!!!  When you sign your catering contract, you are agreeing to accept all responsibility for leftover foods in your possession after our staff leaves your event.  It is your responsibility to provide proper storage and proper temperatures of these foods.   We do bring containers to pack these food for you.  Any food items not deemed suitable or not in safe temperature ranges will not be left, but will be disposed of.   

Are Beverages included?

Unless otherwise noted (excluding iced water) we do not include beverages.  Every reception is different and to be as fair as possible in our pricing, we haved elected to keep all beverages ala carte.  

Is there a children's menu?

We can create a children's menu for you, should you desire.   Typically, children are served from the adult menu.   We do offer a 25% discount for all children under 12 (if served from the adult menu).  Sit down dinners do feature a children's plate. 

Why are so many things priced seperately on your menu?

Since every wedding is different, it is hard to come up with a common price.  Seperate pricing does help you to stay within your budget.  Why pay for items and services you may not want or need?  If at any time you would like an estimate, please contact us.  

What is the minimum number of guests?

When ordering from this menu, there is no minimum number of guests, however,  there is a minimum dollar amount required.   Please see the information page for the minimums.

Do you charge a service fee?

Typically not, unless service is requested for a longer than normal amount of time.  Our service charges are built into the price.

Do we tip your staff?

Just as dining in a restaurant, the gratuity is left at your discretion.  Our staff is always appreciative of a tip for their hard work.  Tipping commonly occurs at your event, but gratuity checks are always welcomed and appreciated after your day.  General guidelines for tipping are 7%-15% for buffet and 10%-20% for sit down services.   

Do you charge a Venue Surcharge?

Several venues do require the caterer to pay 10%-25% of the client invoice as a surcharge for utilizing their venue.  Unless we have an agreement with the venue, we are left with no choice but to pass these charges along on your invoice.   If you are in question as to whether your venue charges caterers this usage fee, please contact us.  

Can I sample some of your menu items?

You certainly may!!    We sponsor several tastings throughout the year.   

Can we bring in some of our own food?

Absolutely!  We ask that you assign someone to be responsible for the heating (if needed), and the setting up of your food items.  Chafing dishes and serving utensils are available for rental should you need them for your food items.

Can I make an appointment?

Yes!!   We encourage appointments when possible to discuss your special day!    Day and Evening appointments are available.   Weekend appointments are limited due to the nature of our business.